Most marketers focus upon two major concerns; HOW do they make
money for their organisation and WHY do some marketing channels make
more money that others.
When social media channels were first
introduced every marketer adopted this new marketing concept and
exploited the possibilities to solve their HOW and WHY concerns. Some
notable organisations claimed spectacular results. However, engaging in
Social Media marketing is a challenge particularly in integrating it
into a companies existing marketing plan and to meet company
expectations on profitability, and it's not for everyone.
THE GOALS OF SOCIAL MEDIA ARE MISUNDERSTOOD
Most
marketers do not understand the dynamics that social media may not be
the appropriate medium to engage in the promotion of their product or
service. There are characteristics and special audience requirements to
consider for each social media channel that will be discussed in this
article for blobs and social media.
Most large organisations in
the market place, activity engage in Twitter, Facebook and LinkedIn but,
usually, the promotion only accounts for less than 1%-2% of total
revenues.
IS SOCIAL MEDIA RIGHT FOR YOUR ORGANISATION?
There are some pre-requisites required before you engage in social media:
- Know thyself - know your enemy as well as yourself
- Know your goals - have clear, achievable and measurable metrics
- Know your limits - set limits and do not exceed them.
- Create a clear, simple and proper marketing message or narrative.
Once your organisation has answered these questions, then
all organisations should ask themselves and develop four fundamental
questions.
- Is engagement in social medium right for my organisation?
- What is the appropriate match of social medium to my marketing message?
- Develop a four step social media strategy targeted to the product/message
- Develop appropriate metrics for measurable and growth.
Companies and organisations should adopt a reality check
and not get drawn into the latest and greatest money earning fade pushed
out by so called experts. Perform a reality check and ask yourselves is
this right for the business. Decide what time, labour and budget will
be allocated and do a "reality check" on the benefits.
THE INTENT OF SOCIAL MEDIA CHANNELS
Social
media channels like Facebook, Twitter and LinkedIn were never intended
to be a marketing channel - they were created for like-minded people to
share like-minded experiences and referrals and not for marketing
campaigns - although some recommendations from friends, fans
Although
these incremental sales might be useful but do come at an expense in
time and resources. LinkedIn was conceived as a professional job seeking
channel, Twitter was conceived as a immediate sharing experience
focused on the immediacy factor. The exception is Google. Google +
(Plus) was created as a marketing tool and is having a hard time
establishing itself in the marketing place because of that. Users in the
social sphere are not yet ready to accept marketing material. They want
to give advice, recommend data, product and news too friends, fans and
followers and share superior knowledge.
Likes are not sales.
CLEAR AND CONSISTENT MARKETING MESSAGE
The
marketing message is the board speak, the messaging of its
representatives and the publicity language of its advertising
departments and representatives that will determine the marketing
message.
The essence of social media is which channel will
communicate who you are most effectively. Treating all social media
channels equally to carry your message will just drain all your efforts,
resources and budgets. So its best to identify first which medium will
deliver the best results in communicating your message.
BLOGS VERSUS WEBSITES AS SOCIAL MEDIUM CHANNELS
Blogs
are one of the best ways to communicate information and attract organic
or natural search visitors. Websites do not change that often but blogs
do or they should do. Blogs are more active and casual in presenting
information and people tend to link to blogs as the information is
usually current and up to date. Studies have shown that Blogs get more
visitors than websites, get more links that websites, get more pages
viewed and overall convert more that websites. From an SEO viewpoint
blogs are fantastic for search engines to discover, crawl, index and
return results to users' queries.